Frequently asked questions

Our FAQs are organized around key stages of your purchase to help you make decisions,
place your order with ease, and care for your sculpture long-term.

Artwork & Custom Creation

Absolutely!

We specialize in bringing unique visions to life through a collaborative design process. To discuss your idea, timeline, and receive a personalized quotation, please initiate a consultation via our Contact Us page. We will respond promptly.

Yes. We specialize in bespoke creations. Whether you have a rough sketch or just a conceptual idea, our design team works with you to bring it to life.

  • The Process: We start with a free consultation, providing 3D drawings, and then proceed to production once you approve the final design.
  • Get Started: Please reach out via our Contact Us page, Start Your Customization page or email sales@infinitysculpture.com for a personalized quote.

We provide detailed dimension sheets and weight specifications for every piece. For selected works and custom projects, we can also share 3D renderings to help you visualize scale and form in your intended setting.

We currently work with premium stainless steel (304/316 available for selection), bronze, marble, and fiberglass. Each material has specific characteristics for indoor or outdoor use. For more comprehensive material-specific care guides please visit Maintenance Guide page on our website.

Ordering, Payment & Production

To begin custom work, a 50% deposit is required to secure your project timeline and commence the design phase. The remaining 50% balance is due prior to shipment. For standard items, full payment is required at the time of order.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers.

Payment plans can be arranged for significant commissions; please contact us to discuss options.

As each piece is made to order, typical lead times range from 60-70 business days. Expedited production may be available for certain projects, subject to studio capacity and an additional fee. You will receive clear milestones throughout the process.

Delivery, Logistics & Installation

Yes, we arrange door-to-door delivery globally. All shipments include full transit insurance. Delivery costs are calculated based on destination and artwork size, provided in your formal quote.

While we do not provide on-site installation or unloading services, we include a detailed installation manual and all necessary hardware.Delivery is to the curb or the first accessible point of your property; customers are responsible for offloading and moving the crate to its final location.

For large-scale works, we strongly advise a site accessibility check. Please share details about doorways, elevators, or staircases with your project consultant. We can then advise on feasibility or suggest optimal delivery solutions.

Most sculptures arrive fully assembled. For exceptionally large or complex pieces, clear assembly instructions and all components (base, anchors, hardware) are included in the crate.

Guarantee & Aftercare

Custom commissions are final once the design is approved. For standard items, cancellation is possible before production begins for a full refund. All shipments are insured; any damage must be reported within 3 business days of delivery for a prompt resolution.

Your satisfaction is paramount. Contact us immediately through live chat or via email at sales@infinitysculpture.com with photos and your order details.

We will work swiftly to diagnose the issue and present a solution, which may include repair, replacement, or refund as per our terms.

We're Here To Help

❤️If you need further assistance or didn’t find what you were looking for,
please feel free to contact our team directly through Live Chat or via Email at sales@infinitysculpture.com.
sales@infinitysculpture.com
Contact information content
17B S Middlesex Ave,Monroe Township,NJ 08831
Monday - Friday, 9AM - 5PM


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